Refund Policy

The 7-day money-back guarantee

If CoAlign is not right for you, email support@coalign.app within 7 days of your purchase and we will refund the full amount you paid, including tax. We do not ask why. Your workspace opens the same day you pay, so the 7 days start when you can first use it.

This applies to the first payment of a subscription, yearly or monthly, including the founding offer.

How to ask

• Email support@coalign.app from the address on your account, with the name of your workspace.
• We confirm the request, usually within one business day, and ask Dodo Payments to refund the payment.
• The refund goes back to the original payment method. Banks usually take 5 to 10 business days to show it.
• Before you ask, you can download your files and comments. After a refund, your workspace becomes read-only for 30 days so you can still take them.

Who handles the payment

Orders are sold by our reseller and Merchant of Record, Dodo Payments. Refunds are paid by Dodo Payments to your original payment method, and the service is licensed to you by us. Dodo Payments's own Buyer Terms also apply to the purchase.

After 7 days

After the 7-day period we do not refund unused time on a subscription. You can cancel at any time and keep access until the end of the period you have paid for. We do not charge you again after you cancel.

If CoAlign has a technical fault that we cannot fix within a reasonable time, we will either fix it or refund the part of the current period you could not use.

Nothing in this policy limits rights you have under the consumer law of your country.

Please contact us before a chargeback

If something is wrong with a charge, email us first. A dispute with your bank takes weeks, while we can usually refund in a day. Payments disputed without contacting us may be reviewed by Dodo Payments, which can refuse a refund where it finds fraud or refund abuse.

Renewals

Yearly subscriptions renew once a year and monthly subscriptions once a month, until you cancel. For a yearly plan we email you 2 days before each renewal with the amount and date, and a link to cancel. A renewal that you did not expect and that we agree you could not reasonably have known about will be refunded on request.